About
Info
- Rohan Lukhoo
- 28
- Mauritian
- www.rohanlukhoo.com
- [email protected]
Hobbies & Interest
- Gaming
- Movies
- Music
- Photography
- Videography
- Web Design
- PC Repairs
- Research
- Technology
- Travelling
Languages
- Creole : Native
- English : Proficient
- French : Conversational
- Hindi : Basic
Industrial Finance Corporation of Mauritius (IFCM)
Aug 2022 – Jan 2024
- Diagnose and resolve IT issues, install/configure hardware, software, and networks.
- Implement Cloud Services, Factoring, Leasing, Accounting, and Payroll software.
- Administer Cloud Servers, PBX, Firewall, Network, Backup Software, and Endpoint Protection.
- Deploy, maintain, and improve IT systems; report system issues to vendors.
- Monitor Microsoft 365 Security, Anti-Virus scans, and backup jobs daily.
- Prepare technical specifications for hardware/software acquisition.
- Set up, maintain, and modify user accounts, profiles, and passwords.
- Log and track system/process issues; perform system procedures as needed.
- Record IT equipment in asset management log; ensure compliance with standards.
- Respond to IT service issues, queries, and requests promptly.
- Monitor, manage, and maintain computer systems and networks.
- Coordinate with suppliers for IT equipment repairs/maintenance.
- Ensure adherence to ICT policy and procedures; implement automation to reduce manual tasks.
- Test and evaluate new technologies; ensure data and network security.
- Provide technical support; recommend hardware and software purchases.
Ministry of Finance, Economic Planning & Development
Aug 2020 – Present
Duties:
○ Assisting closely the Senior System Analyst, Assistant System Analyst and Computer Support Officer in their daily duties.
○ Managing contents in the Ministry of Finance’s Website
○ Ensuring the smooth running of IT infrastructure and services.
○ Ensuring that backup is made regularly.
○ Managing & Monitoring Wired & Wireless Network Infrastructures.
○ Providing support and general technical guidance to end users.
○ Troubleshooting and resolving IT Issues.
○ Maintain updated equipment inventory for tracking purposes.
Jan 2022 – Present
○ Simple WordPress website design & development for small freelance businesses and personal sites for individuals.
IQ EQ Global Business (Mauritius) Ltd
Mar 2020 – Aug 2020
Duties:
○ Management of Incident and Service Request Tickets.
○ Take ownership, Manage and Maintain IT Equipment Inventory.
○ Troubleshoot and resolve local users and IT Infrastructure issues.
○ Assist with the installation, configuration, patching of IT Hardware and Software.
○ Provide Training and Knowledge sharing amongst the IT Team Members and end users.
○ Create user manuals and documentation of IT Systems and Software.
Inovus Ltd
Oct 2019 – Dec 2019
Duties:
Deploying Sophos Endpoint Antivirus for the Government in various Ministries and Departments.
Tasks:
○ Uninstalling outdated/expired Antivirus Software.
○ Configuring installer settings to install Sophos Endpoint Security.
○ Configuring IP Addresses, Firewalls, Proxy Settings when required.
○ Troubleshooting & Fixing errors on the user’s computer when required.
Home
Dec 2016 – Present
Main Tasks:
○ PC & Laptop Repairs, Upgrades, Cleaning & Maintenance.
○ Consoles (PS4, PS5, Xbox) Servicing.
○ Custom PC Build on request.
○ Windows OS and Software installation.
○ Providing IT Solutions via telephone, and chats when required.
○ Liaising with vendors to obtain replacement hardware parts.
○ Troubleshooting to resolve hardware and software issues.
Experience
Education
-
BSC (HONS) WEB AND MULTIMEDIA DEVELOPMENT
University of Mauritius, Réduit/Ebene
Second Class Honours in the First Division (2 : 1)2016 - 2019 -
HIGH SCHOOL CERTIFICATE (HSC)
Goodlands SSS (Boys), Réunion Maurel, Petit Raffray.
Result: PASS2014 - 2015 -
SCHOOL CERTIFICATE (SC)
Goodlands SSS (Boys), Réunion Maurel, Petit Raffray.
Result: PASS | Aggregate: 382008 - 2013
-
INTERNET AND COMPUTING CORE CERTIFICATION (IC3)
Universal ICT Education Programme National Computer Board (NCB)2010
Certificates
Skills
Soft Skills
- Quick Learner
- Critical Thinking
- Leadership
- Teamwork
- Flexibility
- Communication
- Problem Solving
- Customer Service
Technical Skills & Knowledge
- Installing, configuring and troubleshooting computer hardware, software, systems, networks, printers and scanners.
- Monitoring and maintaining computer systems and networks.
- Responding in a timely manner to service issues and requests.
- Providing technical support across the company.
- Setting up accounts for new users and resolving password issues.
- Repairing and replacing equipment as necessary.
- Testing new technology.
- Training junior staff members as may be required.
- Support Levels: L1/L2/L3
- Symantec Endpoint
- Sohpos Endpoint
- Fortigate Firewall
- Backup Assist 15
- Symantec Backup Exec
- Veeam Backup & Replication
- Microsoft Azure (Basics)
- Microsoft 365 Administration
- phpMyAdmin
- HeidiSQL
- Microsoft SQL Server 2019
- Adobe Illustrator
- Adobe Photoshop
- Figma
- Microsoft Word
- IT Service Desk and Ticketing Systems: ManageEngine, Freshdesk, Zendesk, HESK
- Vulnerability Scanner: Tenable Nessus Essentials
- Windows Servers: 2008 – 2019
- OS : Windows 7 – 11, Ubuntu (Basics), MacOS
- Networking: Basics
- Scripting: Powershell, CMD (Using AI)
- Cisco CUCM, Yeastar S100, XORCOM, Avaya IP Office
- RUCKUS Zone Director, Ubiquiti UniFi
- Microsoft Teams, Zoom, Cisco WebEx
- Citrix Systems / Citrix Workspace
- Web Technologies: WordPress, Web Hosting
- Mobile Troubleshooting: Android, iOS
Simple and minimal Web Design using WordPress.
Providing IT Support Training & assistance by phone or remote connection.
PC & Laptop minor repairs. PS4, PS5 & Xbox servicing (cleaning).
Portfolio
Testimonials
What people say
I wanted to use my old laptop again after 2 years, but I completely forgot the password. I could not recover my lost password and other repair shops were charging too much for this simple thing. So, I contacted Rohan and he unlocked my profile for the cheapest price and got a free cleaning and maintenance on the laptop. From now on, I always contact him first for any issues on my devices. Definitely recommended.
Nandinee Ruchaya
I sent my new laptop to configure and to install the necessary software to meet my requirements. I got the laptop in 1 day itself. His service is the best and he is very professional. He is always my number one contact person for any IT issues. Whether it be IT Support, repairs & fix or cleaning & maintenance, he never let me down. Highly recommended.
Ashwinee Dadool
I contacted Rohan to clean and perform a servicing on my PlayStation 4 as it was having some issues which prevented me from using it like normal. Thanks to him, I can now enjoy my gaming session without interruption. He also provides remote support whenever I have issues on my gaming pc. His rates are very reasonable and still got a small discount on his services. I recommend to contact him for your IT related issues. He did a great job.
Satyajeet Kulpy
I sent my new laptop to be configured and to install the necessary apps and software and I got it on the same day. Furthermore, I get free support whenever I am having issues with my laptop. I definitely recommend him for the best and cheapest price for his services.
Avishek Gokool
I would really recommend it to anyone looking for a good servicing for their consoles and laptops. Had my PS4 cleaned once and gave it back to me looking brand new. Also had my laptop repaired for a very cheap price.
Ashnill Angnoo
Greetings visitor. You have a question for me? You have a custom job for me? Please contact me.
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